Effective 24 August 2026
This policy explains where we ship, what it costs, how long it takes, and what happens when something goes wrong in transit.
Where we ship
We ship within the United States only. We do not ship internationally and we cannot forward orders to a freight consolidator or reshipper.
Rates
- Flat Rate Priority Mail: $12.00 per order.
- Free shipping on orders of $200.00 or more, before tax and after any discount is applied.
Rates are shown at checkout before you pay. Sales tax is calculated at checkout based on your shipping address.
Processing time
Orders placed before 2:00 p.m. Pacific on a business day are usually packed the same day. Orders placed after that, or on a weekend or public holiday, are packed the next business day. Orders paid by a method that has to clear before dispatch are not packed until the funds have cleared.
Transit time
USPS Priority Mail is normally 2 to 3 business days within the contiguous United States, and longer to Alaska, Hawaii, and US territories. Transit time is the carrier’s estimate, not a guarantee, and we have no control over carrier delays, weather, or holiday backlogs.
Tracking
A tracking number is emailed to you when the label is created. Tracking can take up to 24 hours to begin updating after the label is generated. You can also see it in your account under Orders.
Addresses
We ship to the address you enter at checkout. Check it before you pay. We cannot change a shipping address once a label has been created. A parcel returned to us because the address was wrong or undeliverable can be reshipped once you pay the shipping again.
Handling and storage
Materials ship as lyophilized powder or as solution at ambient temperature unless the product page says otherwise. Store them on arrival as stated on the product page. Materials left sitting in a mailbox, a hot vehicle, or a parcel locker may degrade, and that is outside our control.
Lost, delayed, or damaged parcels
If tracking has not updated for seven business days, contact us and we will open a case with the carrier. Carrier investigations usually take a further five to ten business days. If a parcel is confirmed lost by the carrier we will replace the order or refund it, at our option.
If a parcel arrives damaged, email scott@pnwpeptideslabs.com within 48 hours of delivery with photographs of the outer packaging, the damaged items, and the label. Do not discard the packaging until the claim is resolved.
Signature and delivery confirmation
Delivery is confirmed by the carrier’s scan. Once the carrier records a parcel as delivered to the address you supplied, responsibility for it passes to you. If a parcel is marked delivered and you do not have it, contact the carrier first, then tell us and we will help you pursue it.
Research use
All materials are supplied strictly for laboratory research use. They are not drugs, foods, or dietary supplements, and are not intended for human or veterinary use, consumption, diagnosis, treatment, or prevention of any condition. By placing an order you confirm you are a qualified purchaser and will handle, store, and dispose of the materials in accordance with accepted laboratory practice and all applicable law.
Contact
Email scott@pnwpeptideslabs.com or text 509-280-7200. We respond within one business day, Monday through Friday.